Delivery

Latest Update

COVID-19: Due to the pandemic, order processing and dispatch may be stopped at short notice, in such an event any customers with outstanding orders will be notified and a full refund made.

We are currently fulfilling orders in approximately 5 working days. Once your order has been dispatched, you will receive an automated dispatch confirmation email. 

Thank you for your patience. 

Free UK delivery on orders £50 and over.

Free Local pickup, order online and select option local pickup and collect in-store during your visit. 

We aim to process and dispatch all orders within 7 working days. Please note that online orders are not processed at weekends. 

At busy times, particularly during November and December and during our promoted Sales, please allow additional time for order processing and delivery. 

Once your order has been dispatched, you will receive an automated dispatch confirmation email. 

Your order will be sent via Royal Mail or with one of our nominated parcel carriers. All parcels are sent using standard delivery service and do not come with tracking information that guarantees delivery within a certain time frame. If your parcel does not arrive within a reasonable period of time (for UK orders after 8 working days from dispatch) and no calling card is present, please contact us.

If you have ordered more than one item, we may need to deliver your order in separate shipments. Regardless of the number of deliveries you receive you will only be charged the shipping cost quoted during checkout.

Delivery Restrictions

Delivery times vary depending on destination country, and some countries may have longer delivery times than stated here. We cannot guarantee delivery times, and postal services may be disrupted due to adverse weather, industrial action, and security restrictions.

We do not deliver to PO Box addresses as standard. Any order received with a PO Box address may be cancelled and refunded. If you are ordering from outside the United Kingdom to a PO Box address and cannot provide an alternate address if we request one, we will accept no responsibility for any issues with sending your order to the PO Box you specify.

Some countries may impose import duties on deliveries from the UK. Customers are responsible for any applicable customs duties or taxes that may be imposed on a delivery in the destination country. Please bear in mind that items are sometimes delayed in customs, which is beyond our control.

Due to international customs regulations we are obliged to include an invoice showing prices paid and total paid in every parcel sent overseas, this includes gift parcels sent to recipients other than the original purchaser.

Postage rates

ORDER VALUE UK EUROPE (EU) REST OF THE WORLD
£0.00 - £30.00 £4.95 £9.95 £12.95
£30.01 - £50.00 £6.95 £14.95 £24.95
£50.01 - £100 FREE £24.95 £39.95
£100.01+ FREE £39.95 £49.95

 

Delivery within the UK

Standard Delivery

We offer free standard delivery on all orders over £50.

Orders up to £30 are charged a flat fee of £4.95

Orders between £30.01 and £50 are charged a flat fee of £6.95

Our standard delivery service is sent via Royal Mail, please note this option does not come with any tracking information.

Usual delivery timescale is 5 working days from the date of dispatch. Please allow up to 14 days for delivery.

Delivery within Europe

If you are ordering goods for delivery outside the UK you may be subject to local import duties and taxes, which are payable by the customer.

From 1st January 2021 this will include orders destined for EU countries. 

Standard Delivery

Orders up to £30 are charged a fee of £9.95

Orders between £30.01 and £50 are charged a fee of £14.95.

Orders between £50.01 and £100 are charged a fee of £24.95.

Orders over £100 are charged a fee of £39.95

Our standard delivery service means orders will usually be sent via Royal Mail, please note this option does not come with any tracking information.

Usual delivery timescale is 14 working days from the date of dispatch. Please allow up to 28 working days for delivery.

We do not deliver to PO Box addresses as standard. Any order received with a PO Box address may be cancelled and refunded. If you are ordering from outside the United Kingdom to a PO Box address and cannot provide an alternate address if we request one, we will accept no responsibility for any issues with sending your order to the PO Box you specify.

Some countries may impose import duties on deliveries from the UK. Customers are responsible for any applicable customs duties or taxes that may be imposed on a delivery in the destination country. Please bear in mind that items are sometimes delayed in customs, which is beyond our control.

Due to international customs regulations we are obliged to include an invoice showing prices paid and total paid in every parcel sent overseas, this includes gift parcels sent to recipients other than the original purchaser.

Delivery outside Europe

Standard Delivery

For orders up to £30 we charge a fee of £12.95

For orders between £30.01 and £50 we charge a fee of £24.95

Orders between £50.01 and £100 are charged a fee of £39.95

Orders over £100 are charged a fee of £49.95.

Our standard delivery service means orders will usually be sent via Royal Mail, please note this option does not come with any tracking information.

Usual delivery timescale is 21 working days from the date of dispatch. Please allow up to 42 working days for delivery. 

We do not deliver to PO Box addresses as standard. Any order received with a PO Box address may be cancelled and refunded. If you are ordering from outside the United Kingdom to a PO Box address and cannot provide an alternate address if we request one, we will accept no responsibility for any issues with sending your order to the PO Box you specify.

Some countries may impose import duties on deliveries from the UK. Customers are responsible for any applicable customs duties or taxes that may be imposed on a delivery in the destination country. Please bear in mind that items are sometimes delayed in customs, which is beyond our control.

Due to international customs regulations we are obliged to include an invoice showing prices paid and total paid in every parcel sent overseas, this includes gift parcels sent to recipients other than the original purchaser.

Local pickup

Local pickup is our free, ‘collect in store’ service. Orders will be available for collection from the till point in The National Archives shop during shop opening hours, Tuesday to Saturday 12:30pm to 4:30pm. 

Orders placed before midnight will usually be ready for collection in 48 hours. You will receive a confirmation email to confirm that the order is ready to collect: in the unlikely event that your order will not be ready in time we will contact you. Once orders are ready, they can be collected during shop opening hours, between Tuesday and Saturday.

When collecting your order, please ensure you bring a copy of your order. We will accept a printed copy or you can show us a copy of the email confirmation on your phone or tablet.

In the unlikely event the item(s) you ordered is not available; we will contact you by the email address you used when placing your order, as soon as possible within working hours. If you have any concerns regarding your order or require more information on this service, please contact us.

If someone is collecting an order on your behalf they will need to bring a copy of your order confirmation either a printed copy or a confirmation on a mobile device.

We will make every effort to have your goods available for collection within the estimated timescales. However delays are occasionally inevitable during busy periods or due to unforeseen factors or events outside our control.