Accessibility

Accessibility statement

Contents

How accessible is this website?

Feedback, contact information and reporting accessibility problems.

Enforcement procedure.

Contacting us or visiting in person.

Technical information about this website’s accessibility.

Compliance status.

Non-accessible content.

Non-compliance with the accessibility regulations.

Home page.

Category page.

Product page.

Search results page.

Shopping cart.

Checkout page.

Disproportionate burden.

Content that’s not within the scope of the accessibility regulations.

Preparation of this accessibility statement.

This accessibility statement applies to shop.nationalarchives.gov.uk, run by The National Archives.

Accessibility and inclusion are important to everyone at The National Archives and we want as many people as possible to be able to use shop.nationalarchives.gov.uk

The text should be clear and easy to understand.

You should be able to:

  • Change colours, contrast levels and fonts.
  • Zoom in up to 200% without the text spilling off the screen.
  • Navigate most of the website using just a keyboard.
  • Navigate most of the website using speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

How accessible is this website?

This website is not fully accessible:

  • Keyboard navigation is not fully supported. This will prevent some users from accessing features and content, and make some tasks more difficult than they are for other users
  • Headings do not accurately reflect the relationships between content
  • Some elements do not have adequate contrast between foreground and background
  • A video on the site does not have captions
  • The ability to zoom the map on the contact page is limited

For these reasons the site is not compliant with WCAG 2.1 at Level AA. Specific non-compliances are listed below.

Feedback, contact information and reporting accessibility problems

If you need information on this website in a different format, for example accessible PDF, large print, easy read, audio recording or Braille, email us at shop@nationalarchives.gov.uk or call 0208 876 344. We will respond to your request within 10 working days.

You can also use these contact details to report accessibility problems with this website.

If you have an accessibility need and would like to participate in user testing as we make improvements to our website, email uxresearch@nationalarchives.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us or visiting in person

You can contact us by phone or email. We provide information about visiting in person. People with health conditions or impairments that may impact their visit can find out more here.

Technical information about this website’s accessibility

The National Archives is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below:

Non-accessible content

These findings are based on testing on the following section of the website:

  • Home page
  • Category page
  • Product page
  • Search results page
  • Shopping cart
  • Checkout page

Non-compliance with the accessibility regulations

This section describes accessibility barriers identified in automated and manual testing. We intend to have fixed these by January 2021.

Home page

Keyboard accessibility

Some features of this page are not available to keyboard users - Success Criterion 2.1.1 (Level A). This includes:

  • The button to dismiss the promo banner does not receive focus
  • The mega menu is revealed on hover but there is no equivalent for focus events

Several keyboard accessible elements do not have a distinguishable focus state - Success Criterion 2.4.7 Focus Visible (Level A)

Text contrast

Within the mega menu there is pink text on a white background that does not meet minimum contrast requirements for normal or large text - Success Criterion 1.4.3: Contrast (Minimum)

Headings
  • Headings have been implemented in a way that misrepresents the page organisation
  • The page has no level 1 heading
  • Heading levels are skipped

Category page

This page has the same keyboard accessibility and text contrast issues as the home page.

Keyboard accessibility

The period, interest and format filters are not keyboard accessible – Success Criterion 2.1.1 (Level A). Some will not therefore be able to filter within a category.

There is no focus state for the “Sort by” control - Success Criterion 2.4.7 Focus Visible (Level A)

Headings

Manual testing identified a number of issues with headings - Success Criterion 1.3.1: Info and Relationships (Level A):

  • Headings have been applied in a way that misrepresents the page structure
  • Heading levels are skipped

Product page

This page has the same keyboard accessibility and text contrast issues as the home page.

Keyboard accessibility

The four accordions on the page are not keyboard accessible - Success Criterion 2.1.1 (Level A). Of these, three are collapsed on page load and keyboard users will not be able to access information about:

  • Delivery
  • Returns
  • Reviews

There are several instances where no focus state is provided to keyboard users - Success Criterion 2.4.7 Focus Visible (Level A)

The focus state provided when moving between fields in the “Write a review” form:

  • Does not meet minimum contrast requirements for user interface components - Success Criterion 1.4.11 (Level AA)
  • Uses colour alone - Success Criterion 1.4.1 (Level A)
Text contrast

Error messages in the “Write a review” form are presented as black text on a dark red background. This does not meet minimum contrast requirements - Success Criterion 1.4.3: Contrast (Minimum)

Headings

Manual testing identified skipped heading levels and misrepresented page structure - Success Criterion 1.3.1: Info and Relationships (Level A).

Search results page

This page has the same keyboard accessibility and text contrast issues as the home page.

Keyboard accessibility

When the search field receives keyboard focus an overlay appears which shows a list of items relevant to the current search:

  • This list remains visible and obscures other items on the page, including focusable elements beneath it
  • Items in the list provide no focus state to keyboard users - Success Criterion 2.4.7 Focus Visible (Level A)

There are several instances where no focus state is provided to keyboard users - Success Criterion 2.4.7 Focus Visible (Level A)

Headings

Heading levels are skipped - Success Criterion 1.3.1: Info and Relationships (Level A)

Shopping cart

This page has the same keyboard accessibility and text contrast issues as the home page.

Keyboard accessibility

Several keyboard accessible elements do not have a distinguishable focus state – Success Criterion 2.4.7 Focus Visible (Level A)

Some focus states which have been applied are very difficult to distinguish and do not meet minimum contrast requirements for user interface components - Success Criterion 1.4.11 (Level AA)

Headings

The heading structure on this page misrepresents the page structure - Success Criterion 1.3.1: Info and Relationships (Level A)

Heading levels are skipped - Success Criterion 1.3.1: Info and Relationships (Level A)

Checkout page

Use of colour

The ‘Log in’ link on this page are very difficult to distinguish from other text – Success Criterion 1.4.1 Use of Color (Level A)

Headings

The level 1 heading on this page is “Information” which does not describe the page purpose adequately - Success Criterion 2.4.6 Headings and Labels (Level AA)

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Not applicable.

Preparation of this accessibility statement

This statement was prepared on 1 October 2020.

This website was last tested on 1 October 2020. The site was built by Smart Cookie Design and testing was performed by Smart Cookie Design (on 24 September) and the Digital Services department at The National Archives (on 1 October). 

Tools used were Web Accessibility Evaluation Tool (WAVE), Google Lighthouse and our best professional judgement for manual testing.