Custom Prints FAQs

Custom Prints

Your prints and frames will be handmade by King & McGaw at their Sussex workshop.

Our prints are intended for personal use only, or as gifts, and may not be copied or reproduced.

Christmas 2024 - Custom Prints last order dates:
Orders containing only Unframed Prints
UK - Sunday 8 December
Rest of World – Sunday 24 November

Orders containing Framed Prints
UK - Sunday 8 December
Rest of World - Sunday 1 December 

Product information

Art prints

The heavyweight 230gsm matte fine art paper has a flawless ultra smooth finish with an inkjet receptive coating perfect for giclée-printed high-quality fine art reproductions.

Frames and mounted prints

The framed prints are mounted using acid-free, 1300 microns smooth white mount board with a white core and then framed and finished by hand in the UK using responsibly-sourced, solid wood mouldings. Clear acrylic glazing is used for safety and longevity. The finished products have taped backs and are ready to hang.

Print dimensions

Art prints

Small 300mm x 400mm £25.00

Medium 450mm x 600mm £35.00

Large 600mm x 800mm £50.00

Extra large 750mm x 1000mm £55.00

Framed art prints

Small 300mm x 400mm £70.00

Medium 450mm x 600mm £120.00

Large 600mm x 800mm £150.00

Extra large 750mm x 1000mm £200.00

Please note the sizes above refer to the paper size, the image size will be smaller.

Shipping and delivery

Unframed orders are shipped within 5 working days (normally shipped next day). All unframed prints are supplied rolled in a postal tube.

Framed orders are shipped within 20 working days.

We are unable to send custom prints to all European destinations, orders for custom prints placed for European delivery will be cancelled and refunded.

Custom Print Type delivered to UK

Shipping Timescale

Unframed Custom Print

5-7 Business Days

Framed Custom Print

21 Business Days

 

Custom Print Type delivered to Europe

Shipping Timescale

Unframed Custom Print

Temporarily suspended

 

Custom Print Type delivered to North America

Shipping Timescale

Unframed Custom Print

15+ Business Days

 

 Custom Print Type delivered to Rest of World

Shipping Timescale

Unframed Custom Print

15+ Business Days

 

How will you ship my order?

For UK destinations unframed print orders are sent by Royal Mail Signed For® 1st Class. All unframed prints are supplied rolled in a postal tube.

All framed prints are shipped by courier (Parcelforce or UPS) as standard.

For international orders, unframed prints are sent by Royal Mail tracked and signed for.

Please note that if your order contains a mixture of the above products they could be shipped to you in separate parcels.

Do you deliver to P.O. Boxes?

No, unfortunately, we cannot deliver to P.O. Boxes.

Do you offer international shipping?

We are currently only shipping unframed custom prints internationally, we hope to roll out international shipping for framed custom prints in the future.

I've purchased a print, but I've changed my mind and want a refund.

Unfortunately we cannot offer a refund on custom prints unless they are faulty or we have made a mistake. Custom prints are non-refundable as they are made to order.

Can I redeem my discount ( e.g. Friends) against prints?

Yes, you can redeem your discount code against custom prints.

Please note that custom prints are produced by a third party and made to order.

I can’t find the image I am looking for, could you add it?

If there is a particular image you are searching for please get in touch.

If you have any queries about your order please get in touch by e-mailing shop@nationalarchives.gov.uk

Custom Prints

Your prints and frames will be handmade by King & McGaw at their Sussex workshop.

Our prints are intended for personal use only, or as gifts, and may not be copied or reproduced.

Christmas 2024 - Custom Prints last order dates:
Orders containing only Unframed Prints
UK - Sunday 8 December
Rest of World – Sunday 24 November

Orders containing Framed Prints
UK - Sunday 8 December
Rest of World - Sunday 1 December 

Product information

Art prints

The heavyweight 230gsm matte fine art paper has a flawless ultra smooth finish with an inkjet receptive coating perfect for giclée-printed high-quality fine art reproductions.

Frames and mounted prints

The framed prints are mounted using acid-free, 1300 microns smooth white mount board with a white core and then framed and finished by hand in the UK using responsibly-sourced, solid wood mouldings. Clear acrylic glazing is used for safety and longevity. The finished products have taped backs and are ready to hang.

Print dimensions

Art prints

Small 300mm x 400mm £25.00

Medium 450mm x 600mm £35.00

Large 600mm x 800mm £50.00

Extra large 750mm x 1000mm £55.00

Framed art prints

Small 300mm x 400mm £70.00

Medium 450mm x 600mm £120.00

Large 600mm x 800mm £150.00

Extra large 750mm x 1000mm £200.00

Please note the sizes above refer to the paper size, the image size will be smaller.

Shipping and delivery

Unframed orders are shipped within 5 working days (normally shipped next day). All unframed prints are supplied rolled in a postal tube.

Framed orders are shipped within 20 working days.

We are unable to send custom prints to all European destinations, orders for custom prints placed for European delivery will be cancelled and refunded.

Custom Print Type delivered to UK

Shipping Timescale

Unframed Custom Print

5-7 Business Days

Framed Custom Print

21 Business Days

 

Custom Print Type delivered to Europe

Shipping Timescale

Unframed Custom Print

Temporarily suspended

 

Custom Print Type delivered to North America

Shipping Timescale

Unframed Custom Print

15+ Business Days

 

 Custom Print Type delivered to Rest of World

Shipping Timescale

Unframed Custom Print

15+ Business Days

 

How will you ship my order?

For UK destinations unframed print orders are sent by Royal Mail Signed For® 1st Class. All unframed prints are supplied rolled in a postal tube.

All framed prints are shipped by courier (Parcelforce or UPS) as standard.

For international orders, unframed prints are sent by Royal Mail tracked and signed for.

Please note that if your order contains a mixture of the above products they could be shipped to you in separate parcels.

Do you deliver to P.O. Boxes?

No, unfortunately, we cannot deliver to P.O. Boxes.

Do you offer international shipping?

We are currently only shipping unframed custom prints internationally, we hope to roll out international shipping for framed custom prints in the future.

I've purchased a print, but I've changed my mind and want a refund.

Unfortunately we cannot offer a refund on custom prints unless they are faulty or we have made a mistake. Custom prints are non-refundable as they are made to order.

Can I redeem my discount ( e.g. Friends) against prints?

Yes, you can redeem your discount code against custom prints.

Please note that custom prints are produced by a third party and made to order.

I can’t find the image I am looking for, could you add it?

If there is a particular image you are searching for please get in touch.

If you have any queries about your order please get in touch by e-mailing shop@nationalarchives.gov.uk
DELIVERY

We offer free standard UK delivery on all orders over £50.

Orders up to £30 are charged a flat fee of £4.95

Orders between £30.01 and £50 are charged a flat fee of £6.95.

Usual UK delivery timescale (excluding custom prints) is between 5 and 7 working days from the date of dispatch. Please allow up to 14 working days for delivery. For custom print delivery pricing and timescales see below. These timescales may vary especially when we have online sales and in the weeks before Christmas. Christmas 2024: The last recommended order date for UK orders is 14 December. The last recommended order date for all international orders is 23 November.

Delivery Worldwide

We can also ship most items worldwide. 

For full details, including prices, click here.

Custom Prints

Your prints and frames will be handmade by King & McGaw at their Sussex workshop.

Unframed orders are shipped within 5 working days (normally shipped next day).

Framed orders are shipped within 20 working days.

Further information on delivery timescales for custom prints can be found here.

RETURNS

If you are not completely satisfied with your item you may return it within 28 days for a refund.

For further details on returns click here.

Unfortunately we cannot offer a refund on custom prints unless they are faulty or we have made a mistake. Custom prints are exempt as they are made to order.